AWS Machine Learning Blog· Pasquale DeMaio·· 6 天前AI 评分30
AWS 连续第四年获评 2026 Gartner CCaaS 魔力象限领导者
AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service
AI 导读
Amazon Web Services 凭借 Amazon Connect Customer 连续第四年入选 2026 Gartner 联系中心即服务（CCaaS）魔力象限领导者。该产品基于生成式及智能体 AI，构建包含客户全生命周期交互的解决方案，支持从主动外呼到自助解决的全链路处理。
来源：AWS Machine Learning Blog · aws.amazon.com